These Terms & Conditions apply to the information we collect about you on this website ("Site"). If you provide us with your personal information you are agreeing to our use of that information on the terms of these Terms & Conditions.

If you do not wish to use our services then please do not use this website and contact Voluntary Norfolk on 01603 883820 or volunteercentre@voluntarynorfolk.org.uk (or if applicable, Simply Connect on 0114 2536611 or support@simplyconnectsolutions.co.uk to enable them or us to signpost you to suitable local services instead.

Simply Connect Solutions Ltd (SIMPLY CONNECT) ("we/"us"/"our") is incorporated with company number 11321193 and our registered address is Kemp House, 160 City Road, London, EC1V 2NX. We own and manage the Simply Connect for volunteering. We are a Data Processor and joint Data Controller together with Voluntary Norfolk.

We provide Simply Connect for Volunteering through which the volunteering service is run, and we process your data together with and on behalf of Voluntary Norfolk.

Your data will be given to us via this Site either because you have been in to a Volunteer Centre and they have put your data onto this Site or you have been introduced to this Site via the Volunteer Centre’s website.

Voluntary Norfolk is a joint Data Controller with us and the contract lead on the Volunteering Service service. Voluntary Norfolk is a registered charity with company/charity number 1088117 and the registered address is St Clements House, 2-16 Colegate, Norwich NR3 1BQ.

As joint Data Controllers we and Voluntary Norfolk are together responsible for deciding how your personal data is processed and for what purposes. We will each ensure that we and any of our sub-processors comply with data protection laws.

Personal data relates to a living individual who can be identified from the data e.g., your first name, surname and email address. We will process your personal data in accordance with the relevant data protection legislation including the General Data Protection Regulation 2016/679 (the “GDPR”) (“Legislation”).

We collect personal data to supply you with the services you have requested, to identify you on our systems and for reporting purposes.

Data is stored on servers based in the UK and will not be processed and/or transferred to any country outside the EEA or to any International Organisation without your prior written consent.

If the Volunteering Service transfers to another provider or Voluntary Norfolk withdraws from the Simply Connect platform, we will continue to process your personal data to provide you with our services and we have the right to retain your personal data further to our legitimate interest.

However you can contact us at any time to request that we delete your personal data from our system.

If Simply Connect ceases to trade we will promptly return or delete all of your personal data.

When you supply your personal information in order to be referred to a service, you are giving your consent for Voluntary Norfolk and Simply Connect to process your personal data in accordance with data protection laws and for us to share your personal data with the organisations providing these service(s).

Third party suppliers or other system administrators at Voluntary Norfolk and Simply Connect may also process your personal data for administrative purposes. Otherwise, your information will never be passed on to a third party without your permission unless we or the Voluntary Norfolk are legally obliged to do so.

• to contact you regarding the service(s) you have enquired about
• to contact you to request feedback, if you’ve agreed to this
• to contact you to let you know if any of the terms of the service are changing
• we will use anonymised data to create reports about the Volunteering Service service.

Please contact us or Voluntary Norfolk to exercise your rights in relation to personal data law. Our contact details are set out below.

Please see our Cookie Policy on our website.

If you have any queries or wish to make a complaint about the Volunteering Service, please contact either:

Voluntary Norfolk
St Clements House
2-16 Colegate
Norwich
NR3 1BQ
volunteercentre@voluntarynorfolk.org.uk
01603 883820

Simply Connect
0114 2536611
support@simplyconnectsolutions.co.uk

If you have concerns about how your data is being handled you can also contact the Information Commissioner’s Office contact details at https://ico.org.uk/concerns/ or call the helpline on 0303 123 1113