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Role Details

Title

Reception Volunteer

Organisation

St Raphaels Hospice

Distance from the search postcode

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Short Description

 Welcome and deal with visitors/callers to the hospice
 Advise all visitors of our current infection control measures .and ensure these measures are adhered to at all times.
 Take and deal with incoming telephone calls
 Pass on messages as appropriate
 Liaise with ward clerk and clinical staff on admissions and other patient matters
 Accept and process donations brought into the hospice reception by various donors

What you will be doing

We need to maintain a seamless service on our main hospice reception. Our volunteer receptionists are on the front line and are often the first contact that patients and visitors have with the hospice. First impressions are vitally important and it is largely up to our receptionists to ensure that patients and visitors feel welcome and comfortable

Activities

Administration,Advice, Information & Support,Caring

Skills & Attributes

Reading & Writing, Listening Skills

Skills Description

• Interest in working with the public • Good communication skills • A friendly manner • A good sense of humour. • Sensitivity to patients and their relatives • Good organisational skills • Ability to take detailed messages for a wide variety of staff. • Ability to build up rapport with members of the multi-disciplinary team

What is in it for you

 Lots of FUN & being part of a friendly team  It will allow you to get involved in your local community and meet new friends.  You will gain valuable experience such as: Team work, communication and using your initiative.  Boost your confidence and your CV for future jobs – we will provide you with a reference.  We will reimburse reasonable out of pocket travel and parking expenses  Provide Lunch and other refreshments

Time Commitment

There is no minimum time requirement so you do not need to commit to volunteering every day. Reception is staffed from 9am to 9pm each day. There are three shifts, 9am to 1pm, 1pm to 5pm and 5pm to 8pm. As a bank receptionist there is no minimum number of shifts you are expected to do. You can choose the shifts you wish to do according to your availability and in order to cover general shortfall in the rota, sickness or other absences. On your application form please kindly specify your availability.

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Role Address

London Road Cheam SUTTON SM3 9DX

Postcode (See Google maps below)

SM3 9DX

Directions

St Raphael's is situated along London Road running south from Stonecot Hill to Cheam and shares its site with Spire St Anthony's Hospital . There is plenty of parking on site - please turn left immediately after entering the site and our parking bays are clearly marked. Please enter your vehicle registration in the machine at reception . Buses 93 and 413 stop outside (St. Anthony's bus stop) .

Number of volunteers required