Telephone Befriending & Supportive Listening Volunteer

Royal Marsden Hospital

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Advice, Information & Support,Befriending, Buddying & Mentoring

Communication Skills, Helpful & Caring, Working part of Team, Listening Skills

Good listening and communication and skills • Access to a telephone and quiet space for making calls • Able to follow instructions • Willingness to help and support staff and patients • Able to liaise with professional staff at all levels • Able to demonstrate empathy and compassion • Adaptable and willing to learn • Calm and composed • Punctual and reliable • Able to work independently and as part of a team • Understanding of need for confidentiality • Commitment to uphold Trust core values and NHS policies • Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell • Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations • Recognition of the importance of boundaries • Experience of working within a multi-disciplinary team • At least two years post personal cancer treatment or bereavement related to cancer

Working as part of the Royal Marsden team to support cancer patients and their families. Flexible volunteering hours Training and development opportunities

One hour a week, flexible to suit you.

Further location details may be provided below.

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