DetailsForSearch

Role Details

Title

IT Support Volunteer

Organisation

Citizens Advice South East Staffordshire

Distance from the search postcode

You did not enter a postcode in the search, or the postcode for this role is unknown.

Website

https://casestaffs.org.uk/ This link will open a new window.

What you will be doing

Respond to requests from computer users regarding hardware, software, or network connection problems or questions
 Resolve problems or provide "how-to" instructions
 Ensure that a regular back-up routine is followed, where implemented.  Ensure that anti-virus software is installed and kept up to date on all CASES endpoints
 Ensure that desktops and laptops are kept up to date with the latest security fixes and updates recommended by the software providers
 Refer the more difficult problems or non-routine requests to the Citizens Advice IT Service Desk or external third-party support as necessary.
 Place service calls with vendors and co-ordinate service for the user  Advise users of the ongoing status of their request when necessary  Review records to maintain the hardware/software inventory (Asset Register) and update service calls.
 Update and revise reference materials and work procedures
 Ensure that all work carried out is documented and clearly understandable  Ensure that software licences are obtained and updated for all software  Coach users in software use
 Monitor the CASES local area networks, identify issues and liaise with third party support as necessary to resolve any problems.
 Advise on purchasing of IT equipment
 Take responsibility for installation and modification of hardware and software
 Arrange the secure disposal of old IT equipment
 Maintain diagnostic tools and online monitoring software.
 React to notifications from online monitoring software and external providers such as Google.

Activities

IT, Technology & Websites

Skills & Attributes

Basic IT skills - internet & email, Good IT Skills

Skills Description

Good knowledge of Microsoft Windows operating systems (Windows 7+)  Familiarity with non-Microsoft operating systems such as Chrome and Linux  Knowledge of PC hardware and peripherals  Familiarity with Microsoft Office  Knowledge of PC and network troubleshooting techniques  Knowledge of diagnostic tools and online monitoring software

What is in it for you

Give back to the community Volunteer in a role that provides essential advice for many individuals, many of them vulnerable. Volunteer in a friendly and relaxed environment

Time Commitment

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Katharine Osborne

Role Address

Lichfield and Burntwood office with some homeworking

Postcode (See Google maps below)

WS7 1JS

Directions

Lichfield City Centre, next to fire station Burntwood at Sankeys Corners next to post office

Number of volunteers required

How to find out more

Email and ask for an application form and role description

Application Process

Application Form

ID Check

Disclosure Barring Service (DBS)

References

Informal Discussion (may include an interview)

Support you will receive

Wheelchair Access

Disability and Access Support

Some of the role can be completed remotely, we do have stairs but this can be accommodated downstairs, we have disabled toilets and access, and car parks at both locations.