Visitor Engagement Volunteer

Wildfowl & Wetlands Trust - London Wetlands Centre

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Advice, Information & Support,Environmental,Events & Stewarding,General & Helping

People Skills

This role will suit you if: You have a positive, friendly, can-do attitude, and are committed to delivering excellent customer service. Having, or being happy to develop, the confidence to engage our visitors of all ages simply and effectively around their needs is also an essential part of this role, being a good communicator in English (other languages are also useful!). You’ll have a real interest in and enthusiasm for WWT’s work, nature and the outdoors and will be happy to develop this to share with others in a variety of way: attending briefing sessions and familiarising yourself with events, activities, sightings and developments at the centre; and on a day-to-day basis, answering visitor questions, helping them to navigate the site, and identifying native wildlife using binoculars and telescopes. London has a close-working team, and much of the time you will be working in groups of two, where possible. However, the ability to work under your own initiative and being self-motivated at other times is also needed.

Looking for valuable work experience to gain relevant skills, or simply want to spend time supporting a conservation charity? Or both? Look no further - a volunteering position with us plays a crucial role in saving wetlands for wildlife and people as well as: • Being part of a volunteering experience in an inspiring environment and getting closer to nature • Enjoying a sociable role offering a fun, uplifting time speaking to a range of visitors and as part of a friendly team and dedicated team • Making a real contribution to the conservation work of WWT • Learning new, transferable skills and being part of an inclusive volunteering experience • Becoming part of a friendly and dedicated team • Gaining free entry to all WWT wetland centres throughout the UK on presentation of your WWT name badge, and enjoying a great discount in WWT shops and cafes • You will be provided with a WWT uniform and receive full induction and training for your role

We're looking for volunteers who can commit to at least 2 full shifts a month on a set day or 4 half shifts. These are 9.30am – 4pm, or a half-day shift 9.30am - 1pm. This includes a 15-minute morning break for all and a 60-minute lunch break around 12:30pm for those doing a full day. After completing training and an induction for this role, we ask volunteers to spend a minimum of 6 months volunteering with WWT London.

Further location details may be provided below.

Holly Ridd

WWT London

SW13 9WT

5

For more information, and to apply, please see our website at:https://vacancies.wwt.org.uk/vacancies/299/visitor-engagement-volunteer.html

Please let us know any requirements you may have, and we will do what we can to cater to any capabilities where possible.