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Volunteer Centre  Role Details

Welfare Benefits Volunteer Visiting Officer

Age UK Richmond

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http://www.ageukrichmond.org.uk This link will open a new window.

Role Description and Main Duties:
As part of the Welfare Benefits team you will be assisting clients with claiming attendance allowance and other benefits, which would otherwise be unclaimed. You will be required to make home visits to assist with filling in the relevant forms. Once complete the data needs to be entered in to our database. Full training will be given for those without welfare benefits experience.

Specific Responsibilities:
• To carry out visits to clients in their homes across Richmond Borough
• To assist with filling in the relevant paperwork
• To process the claim in a timely fashion
• Record details of the visit and the claim in our database ‘Charity Log’
• To report any concerns about the safety or health of service users to the I & A Manager
• To attend any further training as may be required

Administration,Advice, Information & Support,Support Work

Admin, Basic IT skills - internet & email, People Skills

Person Specification: • Good communication and listening skills • Observation skills • Organisation skills • Understanding of confidentiality • The ability to work alone or as part of a team • Possession of a full driving licence and use of own vehicle (not necessary if happy using public transport) • Liking for and empathy with older people • Reliability and trustworthiness • A DBS check will be required

Further location details may be provided below.

Kay Bascombe

Visit the website https://www.ageuk.org.uk/richmonduponthames/get-involved/volunteer/

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Volunteer Centre  Suitable For

18 and over

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Volunteer Centre  Other Roles for this organisation

This Organisation has  3  other volunteer role(s).
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Age UK Richmond  into the Keyword search.