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First Contact Support Volunteer

Age UK Richmond

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http://www.ageukrichmond.org.uk This link will open a new window.

You will support the First Contact Advisor helping to provide telephone information and advice for older people in Richmond borough. We advise on a range of issues, from housing, money matters to finding a reputable local supplier. Where necessary we will signpost to other agencies and Age UK Richmond services. Training will be provided to develop the volunteers' skills and the volunteer will work with supervision and support at all times. This could also suit someone looking to gain work experience. The First Contact helpline is open Mon-Fri 9am-5pm

Administration,Advice, Information & Support

Admin, People Skills

Person Specification: • A warm and friendly personality • Happy to be flexible • Ability to listen to others and to identify problems and solutions in order to meet the needs of clients • Ability to explain things clearly without jargon or being patronising • An open-minded approach to individuals, avoiding judgment and stereotyping • Skills and willingness to work on the telephone with clients • Liking for and empathy with older people • Awareness of discriminatory practices and equal opportunity issues • Ability to work as part of a team • Willingness to attend training and other events • Computer literate • Reliability and trustworthiness

Further location details may be provided below.

Kay Boscombe

Age UK Richmond The White House Community Centre 45 The Avenue Hampton TW12 3RN

TW12 3RN

Visit the website https://www.ageuk.org.uk/richmonduponthames/get-involved/volunteer/

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