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Role Details

Title

Volunteer Administrator/Receptionist

Organisation

Age UK East London

Distance from the search postcode

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What you will be doing

Age UK East London is a local independent charity working with older people mainly in the boroughs of Hackney, Newham and Tower Hamlets.

As a Volunteer Administrator/Receptionist, you’ll be at the heart of operations, helping to ensure the smooth running of our programs and services. This role is ideal for someone who thrives in a dynamic environment, enjoys working collaboratively, and wants to support impactful work in their community.

You will also be responsible for creating a warm and welcoming environment for service users and visitors. You will answer the phone promptly and professionally, assist with general administrative tasks, and handle ad-hoc duties such as receiving and distributing mail and parcels.

Additionally, you'll oversee the usage of meeting rooms, ensuring they are well-maintained and available when needed. This role offers the opportunity to be an essential part of a supportive team.

Duties and responsibilities include:

• Ensure a welcoming and professional environment at the Centre by greeting visitors and supporting their needs.
• To answer the telephone promptly in a welcoming and professional manner.
• Undertake administrative duties as required
• Ad-hoc admin tasks – receive mail/parcels
• Oversee meeting rooms usage
• Coordinate volunteer and participant activities, such as booking spaces, organizing materials, and sending communications.
• Assist in promoting events, activities, and services through emails, social media updates, and posters.
• Work closely with staff and volunteers to ensure smooth delivery of activities, services, and community projects.

Activities

Administration,General and Helping

Skills & Attributes

Admin, Basic IT skills - internet & email, Cleaning & Tidying, Good IT Skills, Organising & Planning

Skills Description

• Excellent skills in respect of both written and spoken English. • Basic understanding of Microsoft packages. • Have an approachable manner • Ability to work in a busy environment. • Experience working/supporting older people desirable

What is in it for you

• Gain confidence • Learn new skills • Meet people • Make a difference • Social and celebration events

Time Commitment

Six months

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Shakera Begum

Role Address

329 Queensbridge Road E8 3LA

Postcode (See Google maps below)

E8 3LA

Directions

Nearest overground Haggerston

Number of volunteers required

How to find out more

Application Process

Application Form

ID Check

Disclosure Barring Service (DBS)

References

Informal Discussion (may include an interview)

Support you will receive

Wheelchair Access

Disability and Access Support

we are committed to supporting volunteers with disabilities or access requirements by offering personalised adjustments, accessible facilities. We welcome open discussions for each individual’s needs.