Remote Family Support Worker Volunteer National Helpline

Family Lives

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Advice, Information & Support,Support Work

Basic IT skills - internet & email, Communication

Volunteer Person Specification: We are looking for individuals who: • Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role • Have an ability to respond empathically to emotional content • Good written and verbal communication • Have good keyboard skills and IT skills • Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting • Have a fluent, descriptive and expressive use of English • Can remain open minded and non-judgemental • Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures • Willing to commit to attending regular support sessions • Willing to work as part of a team • Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation

The Benefits of Volunteering: • Satisfaction in making a real and lasting difference to families who are struggling • An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience • Being part of a team of Family Lives volunteers and staff • Personal development • Opportunities to meet and interact with a wide range of people • Out of pocket expenses reimbursed to a maximum of £10 per session • Flexible hours

Minimum of 4 hours per week

Further location details may be provided below.

The Annex, York House, Salisbury Square,

AL9 5AD

10

Please email gillianh@familylives.org.uk