Cost of Living Crisis Volunteers

South West London Law Centres

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Administration,Advice, information & support

Admin, IT Skills - Good, Teamwork, Customer Service

As a Cost of Living Crisis Volunteer, you may be asked to support vulnerable clients to ensure the smooth running of their case. This will include gathering information on their behalf to write legal letters to creditors, or to assist them applying for Welfare Benefit they are entitled to and to apply for charitable grants on their behalf. You may be asked to assist them with Benefit appeals and witness statements and may need to carry out some legal research in support of their matters. You may also be asked to carry out surveys and questionnaires to clients who have been assisted through crisis and prospective clients referred to the service. This will include contacting clients on the phone to ask questions about their circumstances and financial situations, about their expectations of the service for new clients, and whether these expectations were met to clients who have already benefited from the project services. As such, you must enjoy and be confident and comfortable to engage with people from all walks of life, and able to use your emotional intelligence to assist people from disadvantaged background who may be struggling to make ends meet. The role does not require any previous similar experience as full training will be given Key skills: • Good attention to detail and high levels of accuracy • Good working knowledge of Microsoft Office (Word, Excel and Outlook) • Positive, proactive approach to team work • You should have a professional telephone manner, able to remain calm under pressure • Strong communication skills, both written and oral • Good organisational skills • IT literacy

While this is a voluntary, unpaid position, we can reimburse your reasonable expenses for up to £15 per working day when travelling and volunteering in the office

We are seeking someone who can commit to volunteering at least one full day a week (9.30 am to 4.30 pm), from the Croydon office for at least six months, on Tuesday, Wednesday or Thursday.

Further location details may be provided below.

Nicoletta Crivellaro

5th Floor Davis House Robert Street. Croydon

CR0 1QQ

Around the corner from the job Centre and library, behind Council. Side road off the High St. between the flyover and the library, opposite the entrance of Surrey St. Market.

5

Lift to 5th floor.