Organisation Profile
These Terms & Conditions apply to the information we collect about you on this website ("Site"). If you provide us with your personal information you are agreeing to our use of that information on the terms of these Terms & Conditions.
.If you do not wish to use our services then please do not use this website and contact Croydon Voluntary Action on 020 8253 7070 or volunteer@cvalive.org.uk (or if applicable, Simply Connect on 0114 2536611 or support@simplyconnectsolutions.co.uk to enable them or us to signpost you to suitable local services instead.
Who are we?Simply Connect Solutions Ltd (SIMPLY CONNECT) ("we/"us"/"our") is incorporated with company number 11321193 and our registered address is Kemp House, 160 City Road, London, EC1V 2NX. We own and manage the Simply Connect for volunteering. We are a Data Processor and joint Data Controller together with Croydon Voluntary Action.
We provide Simply Connect for Volunteering through which the volunteering service is run, and we process your data together with and on behalf of Croydon Voluntary Action.
Your data will be given to us via this Site either because you have been in to a Volunteer Centre and they have put your data onto this Site or you have been introduced to this Site via the Volunteer Centre’s website.
Data ControllerCroydon Voluntary Action is a joint Data Controller with us and the contract lead on the Volunteering Service service. Croydon Voluntary Action is a registered charity with company/charity number 1060157 and the registered address is CVA Resource Centre, 82 London Road, Croydon CR0 2TB.
The Role of Data ControllerAs joint Data Controllers we and Croydon Voluntary Action are together responsible for deciding how your personal data is processed and for what purposes. We will each ensure that we and any of our sub-processors comply with data protection laws.
Your personal dataPersonal data relates to a living individual who can be identified from the data e.g., your first name, surname and email address. We will process your personal data in accordance with the relevant data protection legislation including the General Data Protection Regulation 2016/679 (the “GDPR”) (“Legislation”).
We collect personal data to supply you with the services you have requested, to identify you on our systems and for reporting purposes.
How is my information stored?Data is stored on servers based in the UK and will not be processed and/or transferred to any country outside the EEA or to any International Organisation without your prior written consent.
Croydon Voluntary Action ceases to provide the Volunteering Service serviceIf the Volunteering Service transfers to another provider or Croydon Voluntary Action withdraws from the Simply Connect platform, we will continue to process your personal data to provide you with our services and we have the right to retain your personal data further to our legitimate interest.
However you can contact us at any time to request that we delete your personal data from our system.
Simply Connect ceases to tradeIf Simply Connect ceases to trade we will promptly return or delete all of your personal data.
Who can access my information?When you supply your personal information in order to be referred to a service, you are giving your consent for Croydon Voluntary Action and Simply Connect to process your personal data in accordance with data protection laws and for us to share your personal data with the organisations providing these service(s).
Third party suppliers or other system administrators at Croydon Voluntary Action and Simply Connect may also process your personal data for administrative purposes. Otherwise, your information will never be passed on to a third party without your permission unless we or the Croydon Voluntary Action are legally obliged to do so.
What will my information be used for?
- to contact you regarding the service(s) you have enquired about
- to contact you to request feedback, if you’ve agreed to this
- to contact you to let you know if any of the terms of the service are changing
- we will use anonymised data to create reports about the Volunteering Service service.
Please contact us or Croydon Voluntary Action to exercise your rights in relation to personal data law. Our contact details are set out below.
Cookies PolicyPlease see our Cookie Policy on our website.
Complaints ProcedureIf you have any queries or wish to make a complaint about the Volunteering Service, please contact either:
Croydon Voluntary Action CVA Resource Centre 82 London Road Croydon CR0 2TB volunteer@cvalive.org.uk 020 8253 7070 Simply Connect 0114 2536611 support@simplyconnectsolutions.co.uk If you have concerns about how your data is being handled you can also contact the Information Commissioner’s Office contact details at https://ico.org.uk/concerns/ or call the helpline on 0303 123 1113