DetailsForSearch

Role Details

Title

Visitor Guide

Organisation

The Panacea Charitable Trust / Panacea Museum

Distance from the search postcode

You did not enter a postcode in the search, or the postcode for this role is unknown.

Website

http://panaceamuseum.org/ This link will open a new window.

What you will be doing

Main focus:

Supporting the Duty Manager and other staff in the day to day running of the Museum.

Help us to create a friendly visitor-focused environment and to ensure all visitors to the museum have the best experience possible.

We aim to have 1-2 volunteers covering each shift during Museum opening hours; Thursday- Sunday 11.00-17.00. (Thurs- Sat 10.00-16.00 in Autumn / Winter)
Shifts are 3 hours long. Volunteers are expected to come in once a week where possible.

Duties:

• Welcoming visitors, providing information about the Museum and any temporary exhibitions
• Being present as a point of contact for visitors
• Giving information and being a friendly face in the ‘Founder’s House’ area
• Giving information and being a friendly face in 'Castleside'
• Assisting with visitor flow and orientation, including use of the lift
• Vigilance around the security and safety of the museum collection
• Assisting Museum staff in evacuating the museum buildings in an emergency
• Covering the welcome area in 'The Haven' (museum main building) on occasion, including sale of items.

Whilst you are volunteering for us the Panacea Museum will:

•Provide you the necessary training needed to undertake your duties within the museum.
•Provide a safe working environment, and any equipment or supplies needed
•Assign a member of staff or a volunteer to support you (this will normally be the Volunteering & Engagement Officer)
•Reimburse public transport expenses, and food expenses incurred if working all day (two shifts)
•Provide you with refreshments during your working hours

Activities

Events & Stewarding,General & Helping

Skills & Attributes

Good IT Skills, Reading & Writing

Skills Description

Good communication skills, comfortable talking to visitors and welcoming them to the Museum. An interest in history / women's history is preferable. Able to take money and give change. You will sometimes be asked to cover the Museum reception. IT skills would be a benefit, as we use iPads and a wireless card reader.

What is in it for you

Social aspect, meeting new people. Learning about history and religion. Development of customer service skills, retail skills. Option to assist with special events. We offer : 2-3 volunteer trips per year, either a lunch (paid for) or a trip to another museum. Free refreshments from our Tea Room to volunteers Reimbursed travel costs- e.g. bus fares or parking fees

Time Commitment

Able to sign up to your preferred slots on our shared rota (in google drive) Suggestion of 1 session per week.

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Victoria Kahl

Role Address

Panacea Museum 11 Newnham Road Bedford

Postcode (See Google maps below)

MK40 3NX

Directions

panaceamuseum.org/visiting/visitor-information 5 minute walk from bus stops on St Paul's Square, also the Museum is opposite the Bus Stop on Newnham Road. After you are registered with us and have started volunteering- bus / train fares wil be reimbursed if receipt is given Nearest parking is Lurke Street multi storey. Parking costs whilst volunteering are also reimbursed.

Number of volunteers required

How to find out more

email or call

Application Process

Application Form

ID Check

Disclosure Barring Service (DBS)

References

Informal Discussion (may include an interview)

Support you will receive

Wheelchair Access

Disability and Access Support

Step-free access to main museum building 'The Haven' step-free access in Castleside building and an accessible toilet, as well as a platform lift to all levels. Unfortunately due to the architecture of the Victorian buildings, there is no step-free access to our 'Founder's House' building.