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Role Details

Title

Information and Advice Advisor - Home Visits (Central)

Organisation

Age UK Bedfordshire

Distance from the search postcode

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Website

https://www.ageuk.org.uk/bedfordshire/ This link will open a new window.

What you will be doing

Many people experience difficulty successfully completing forms or gaining access to
information or advice. We therefore provide a service to people who cannot attend our
offices, where we will visit an older person in their own home. Some visits to
customers are made alone and on other occasions a member of staff or a fellow
volunteer will accompany you. The decision to make a solo or joint visit depends
entirely on each individual set of circumstances.
What a Volunteer I and A Home Visit Adviser Does:
Interview clients in person.
Explore the nature of the problem and, where appropriate, their wider
circumstances.
Identify and research information relevant to the situation.
Present and discuss information with the client to enable them to identify a
suitable solution.
Act on behalf of a client when asked, representing their interest with third
parties.
Help with letter writing and completion of forms.
Maintain statistical and case records using manual and electronic systems.
Keep up to date with relevant laws, policies and procedures – locally and
nationally.
Undergo ongoing role specific training.
Comply with the volunteer policies and procedures of Age UK Bedfordshire.
Use their own transport or public transport. Out of pocket expenses are
reimbursed.

Activities

Administration,Advice, Information & Support

Skills & Attributes

Admin, Basic IT skills - internet & email, Reading & Writing

Skills Description

Personal Qualities most suited to this role are: Understand information by listening and reading. Write legibly and intelligibly notes and records, write letters and fill in forms; carry out basic calculations. Be non judgemental and avoid stereotyping. Be able to listen and also explain in clear English without being patronising and without the use of jargon. Identify problems and solutions to meet the needs of our client base. Work as part of the volunteer, staff and student team. Be punctual and respectful of your surroundings. Be computer/IT literate

What is in it for you

Time Commitment

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Jo Rising

Role Address

Age UK Bedfordshire, 78-82 Bromham Road, Bedford, MK40 2QH

Postcode (See Google maps below)

Directions

This service operates Monday to Friday, 10.00 am to 1.00 pm. and 1.00 pm – 4.00 pm. We look for volunteers who could cover one or more of these patterns.

Number of volunteers required

How to find out more