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Client Feedback Volunteer

One YMCA

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• Contacting ex-clients of the Horizons (Domestic Abuse) and Onyx (Sexual Violence Support) service over the telephone
• Building a rapport with individuals and ensuring people feel comfortable speaking with you
• Conducting client feedback surveys, ensuring that you are recording their responses accurately
• Taking note of anything of concern and ensuring that you liaise with the manager of the service to raise this

Administration,Advice, Information & Support

Admin

• Excellent communication skills. • Enthusiasm for speaking to new people on the phone. • Good administrative skills and IT literacy • A friendly, empathetic approach. • The ability to listen to answers and record them appropriately. • Patience and understanding. • To treat all information in a confidential manner. • Opportunity to meet new people and learn new skills • Able to maintain complete discretion in handling confidential information.

• A full induction to the Horizons service and specific sites will be provided including an “Introduction to Domestic Abuse” 1 day training course • Required to complete mandatory online training modules • Plus a menu of optional training linked the role will be made available • Regular 1 to 1s and supervision with line manager • Opportunities to attend volunteer meetings and events

2 hours per week approx.

Further location details may be provided below.

Sanna Ahsan

King's House, Bedford

MK429AZ

2

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Volunteer Centre  Suitable For

18 and over

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Volunteer Centre  Other Roles for this organisation

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