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Fuel Support Advocate

Bedfordshire Fire and Rescue Service

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As a Fuel Support Advocate you will be directly helping people who are struggling to heat their homes effectively and safely, especially those who are digitally excluded.
People without internet access, many of whom need also to be in a warm environment due to health conditions or age, are affected most because much help is available online only.
The type of tasks you would be doing are as follows.
- Contact client, confirm what we offer is suitable, arrange appointment to visit
- Gather details of their situation using online checklist and assess whether their heating methods are safe and effective
- Complete a benefits review if appropriate, using a simple online tool
- Ascertain whether client is on PSR (Priority Services Register), what tariffs they are on and whether appropriate
- Contact energy and/or utility supplier/s to access help and/or set up payment plan, as required
- Identify additional sources of support available such as Warmer Homes, from local authorities, charities, grant-making bodies and similar relating to paying bills, grants for insulation, new boilers and similar
- Support client to apply or make application/s on their behalf
- Refer client elsewhere for help we cannot provide
- Follow up as necessary

Advice, Information & Support,IT, Technology & Websites,Driving (must have full driving licence),Support Work

Admin, Good IT Skills, Organising & Planning, Reading & Writing

We are seeking someone who has experience through work or volunteering of supporting vulnerable people or providing information to members of the public. Knowledge of benefits system would be an advantage but is not essential. What you would use in this role are as follows. Home internet and computer literacy Fluent in written and spoken English Willing to undertake training Punctual and reliable People engagement experience Alternative language/s desirable but not essential Willing to undergo Disclosure and Barring Enhanced check

We'll provide with all information, training and equipment required along with travel expenses and opportunities for further personal development. Plus they get to be part of a great team in the Fire Service!

A minimum of 4 hours a week or equivalent (e.g. a day a fortnight), to not exceed 48 hours per week along with your work and other volunteering commitments.

Further location details may be provided below.

Janet Brennan

Volunteers are needed throughout Bedfordshire

6

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Volunteer Centre  Role Type

Volunteer Centre  Suitable For

18 and over

Volunteer Centre  We Welcome

 We welcome and/or have the resources to support:

Applications or interest from anyone from any background or with any protected characteristics. We operate a safe recruitment policy.

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Volunteer Centre  Other Roles for this organisation

This Organisation has  5  other volunteer role(s).
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Bedfordshire Fire and Rescue Service  into the Keyword search.