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Volunteer Advisor

Disability Resource Centre

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https://drcbeds.org.uk/ This link will open a new window.

The Disability Resource Centre is a user-led charity. We provide a range of free services empowering people of all ages who are affected by a disability or health conditions to fulfil their potential and aspirations. We help disabled people, carers and families across Bedfordshire and Luton.

Our services include information and advice, welfare benefits advice, specific support for carers, direct payments services, equipment for daily living, support groups, and training.

We currently have opportunities for Volunteer Advisors in our busy contact centre supporting with incoming and outgoing enquiries via our telephone lines, emails, online webchat and visitors to our centre. This role will provide the first line of contact to the charity where volunteers will be trained to be a listening ear and identify to needs of the clients. You will provide information to support with the client’s needs or connect them to wider support from the charity or wider organisations.

Responsibilities include:
• Delivering exceptional customer service
• To triage clients and establish their next steps
• To research solutions for service users
• To provide a positive first contact experience

Sample Activities:
• Talking to clients on the via telephone, email and face to face
• Assessing client’s advice needs
• Recording information about clients and their needs on the database
• Following up with clients to ensure they found the help they needed
• Finding the best organisation to help the client if their issue falls outside of the scope of the DRC

Advice, Information & Support

Admin, Basic IT skills - internet & email, Good IT Skills

• Good ICT skills • Good listening skills • Ability to work independently • Ability to work as part of a team

There are lots of benefits to volunteering, using your skills to help others or developing new ones, Do something you enjoy whilst supporting a cause you care about. Whatever your reason, we would love to hear from you. Gain work experience Volunteering gives you the opportunity to develop core skills – such as working in a team, effective communication and problem solving. You can also expand your vocational skills including IT, Customer Service and Advice skills Meet new people Volunteering is a great way to meet people. Join our friendly team who really value the contribution you make. Access to training Whilst at The Disability Resource Centre you can access our training programmes as part of your induction, training package and wider work of The Disability Resource Centre. There will be plenty of opportunities to learn new things. Develop your transferrable skills Skills you gain in volunteering can be transferred into other situations or roles, even helping those looking for paid employment to get back to work. Enhance your CV Volunteering experience can demonstrate positive personal qualities such as motivation and helping others. Your CV can show what you have been doing, key skills, roles and responsibilities. Volunteering can help fill skills gaps in your CV and show what you can do. Do something you enjoy If there is something you enjoy doing, why not share it? Do you enjoy talking to people, researching online, designing marketing material, fixing things or helping others? Build your confidence Meeting new people, trying something new and entering new situations can build your confidence and self-esteem. Meeting others in similar situations and talking to people can have positive benefits.

Further location details may be provided below.

Clare Copleston

Disability Resource Centre Rufus Centre Steppingley Road, Flitwick MK45 1AH or Mayfield Centre 4 Mayfield Road Dunstable Bedfordshire

MK45 1AH

This locations is accessible through a number of bus routes.

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Please do not hesitate to contact us on 01582 470900 or email info@drcbeds.org.uk to find out more. Information is also available on our website: https://drcbeds.org.uk/help-us/#

Volunteer Centre  Application Process

Volunteer Centre  Support you will receive

Our Head office in Flitwick and our Mayfield centre in Dunstable are both fully accessible to wheelchair users.

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Volunteer Centre  Role Type

Volunteer Centre  Suitable For

18 and over

Volunteer Centre  We Welcome

 We welcome and/or have the resources to support:

We are proud to be a part of the Disability Confident scheme and are a Disability Confident Leader. The Disability Resource Centre welcomes applications from disabled people, carers or those with an interest in disability issues. . Please let us know if you would like to apply through an alternative method and tell us about any adjustments.

Volunteer Centre  Covid Safe

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Volunteer Centre  Other Roles for this organisation

This Organisation has  2  other volunteer role(s).
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Disability Resource Centre  into the Keyword search.